1. Pinpoint Challenges
Start your discovery session by asking your client questions about the type of challenges affecting the business. Ask about the client's customers. What are their needs and pain points? Next, discuss your strategic approach to effectively solving these concerns.
2. Identify Customers
Create user profiles and user journeys to help define your client's primary and secondary customers by surfacing their jobs, challenges, and pain points. Include demographics, user goals, expectations, and desires.
3. Discuss Business Goals
Our job as a creative agency is to craft platforms that align our clients' business goals with their customers' needs. This is where we dig into the objectives for the platform, service, or product that we're offering and determine the best end result.
4. Define the Brand
Create a story and develop a personalty by defining the brand through key attributes, including voice & tone, look & feel, value propositions, customers, and cultural trends.
5. Develop a Strategy
Keep you and the client on the same page for completing the tasks at hand. Use the tips we discussed above to generate your strategy moving forward. Incude a timeline and a breakdown of project phases, especially if your client's needs are time sensative.
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